KLM flight & first journey in Braz public transport

KLM - Pain in the ass - or what customer service is like in the UK

Sometimes I really think torture should be a legal process to free your own pain.

It was technically not possible to check in via internet and change our seat numbers so that we could sit together on the flight from Amsterdam to Sao Paulo.
The next step was calling the customer service of KLM in London. Heyyy this was pretty easy, the lady on the phone confirmed our seats for the 11,5 hours flight. Thanks!

Heathrow Terminal 4 at 4 o´clock should be renamed into ghost hall, I have never seen such a crap place before in my life.
Wiping my passport through the machine gave me a big suprise...the seat numbers were still the same as before my call with the customer service centre. arrrggghhhh. Ok, no probs, get into the looooong queue and speak to the KLM lady at the check in desk.

After explaining my problem Miss KLM was not very helpful, just was saying with a face of a bull dog that she can not do anything about it, that she haven´t been there when I spoke to the service centre on the phone and that she can´t take charge of this and that this is definitley not her fault! The next 20 mins playing ping-pong without any results her supervisor had to be called. The same shit like before, no one can help no one feels responsible no one cares ...

Need to go to the gate know, hectic ... running to the security check and the realizing that I don´t have my hat aeeehhhh sorry the hut Julia borrowed me ...uppppsss back to Miss KLM (she deformed her face when she saw me again) and asked her if she had seen my hat the response was a disapproval.

For not making things worse as they are I better catch my flight know ...

Amsterdam: My flight had delay so I had to run to the connecting gate with dried out lungs I finally found the right gate and Silke. Thank God! We talked to another KLM stuff member and how funny it wasn´t a problem to get a seat where we could sit together. Perfect, so simple and quick. Thank you Holland! We boarded and found out that we are sitting in the last row just next to the toilets not the best one during a long flight. Our faces turned down again....but neither Silke nor me had the energy to say something. I needed some minutes to come down on earth again...Next round, please! Talked to the (gay) steward and told him the same story again I felt like an old broken record in a endless loop...But Dutch people are so kind he just organised us a new place and the end of the story is that everyone was happy and ready to go.

Arriving at Sao Paulo Guarulhos Airport we first went to the tourist information and asked for transport possibilities to the city. That was quite easy though the guy first supposed to take a cab. But this was too boring for us ;-)! We wanted a real start and Brazilian experience and decided for the cheaper version: taking a public bus. And this was a real experience as on the way there was a huge thunderstorm. The lightning was soooooooooooooooooooooooooooooo big - it was unbelievable. In town we had to change to a metro, found an Australian backpacker who did the same thing so that we could walk with our large Australian buddy :-)! After the metro a little walk with our backpacks and we finally arrived at Sao Paulo Hostel (http://www.hostelsaopaulo.com.br/) in midtown.

We had a quick shower, then we went upstairs to the seventh floor. There was a party with live music on the rooftop. We had some patata brava and a beer but afterwards we were nearly fell asleep on the chair (we both hadn´t slept the night from Friday on Saturday). We decided to go to bed and had our first Brazilian night :-)